Contact Us
We'd love to hear from you. Whether you've spotted an error in a pet policy, have a question about our data, want to understand our affiliate relationships, or just have feedback on how we can be more useful, please reach out.
You can reach us at:
We typically respond within 2-3 business days. During high-volume periods, it may take a little longer, but we read and respond to every message we receive.
What to Include
To help us respond as quickly and accurately as possible, please include relevant details depending on the reason for your message:
Policy Corrections
If you're writing to report an error in a pet policy:
- The specific page URL where the error appears.
- The data point that is incorrect (fee, weight limit, carrier dimension, etc.).
- The correct information, if you know it.
- A link to the official source showing the correct information, if available.
- Any relevant date (for example, when the policy changed).
We take corrections seriously and verify each one against official sources. See our Correction Policy for details on how we handle reported errors.
General Questions About Pet Policies
If you have a question about a specific airline or hotel policy, please mention the airline or hotel group you're asking about and what you're trying to figure out (traveling with a particular breed, connecting flights, etc.). While we're happy to help, please remember that the final authority is always the airline or hotel itself. We can point you to what their official policy says, but we cannot make exceptions or guarantees on their behalf.
Affiliate Inquiries
If you have questions about our affiliate relationships, how we make money, or whether a specific link is an affiliate link, please include the page or product in question. Our Affiliate Disclosure has more detail on how we handle commercial relationships.
Feedback and Suggestions
We're always looking for ways to be more useful. If you have ideas for new tools, features, or content that would help you travel better with your pet, we want to hear them.
What We Cannot Help With
To set expectations clearly, here are things we cannot assist with:
- Booking changes, refunds, or reservation issues. We are not an airline, hotel, or booking platform. Please contact the airline, hotel, or booking site directly.
- Product returns, warranties, or order issues. We do not sell or ship products. Please contact the retailer you purchased from.
- Veterinary or health advice. Please consult your veterinarian for any questions about your pet's health, fitness for travel, or required medications.
Phone and Physical Address
As an online-only resource in our current phase, we do not offer phone support or maintain a public physical office address. Email is the fastest and most reliable way to reach us at this time.
Response Times
We aim to respond to all messages within 2-3 business days. Policy corrections and urgent inquiries are prioritized. If you haven't heard back within 5 business days, please feel free to follow up — occasionally messages get caught in spam filters.